Terms & Conditions

Terms and Conditions

(Last Updated: 13.05.2026)

Welcome to Deshi Food Mart (the "Website"), operated by Deshi Food Mart ("we," "our," or "us"). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

  • Customer/User/You: Any individual or entity visiting, using, or purchasing from Deshi Food Mart.
  • Products: All food and grocery items available for sale on our website.
  • Website: www.deshifoodmart.com or any of its subdomains or mobile applications.
  • Order: A purchase request submitted by a customer through the website.

Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement under the laws of Bangladesh to use our website and make purchases. By using this website, you confirm that you meet this requirement.

Account Registration

  • You may be required to create an account to place orders.
  • You are responsible for keeping your account credentials and password confidential.
  • Deshi Food Mart reserves the right to suspend or terminate any account involved in fraudulent or unlawful activity.

Product Information

Deshi Food Mart makes every effort to ensure that product descriptions, images, and prices are accurate and up to date. However, slight variations may occur due to packaging changes, seasonal availability, or human error. We reserve the right to update or correct any product details without prior notice.

Pricing and Payment

  • All prices are displayed in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise.
  • We accept payments through secure online gateways and Cash on Delivery (COD) where available.
  • Deshi Food Mart reserves the right to cancel any order if payment is not received or cannot be verified.

Order Confirmation and Cancellation

  • After placing an order, you will receive a confirmation notification.
  • Your order is considered confirmed once payment is received (for prepaid orders) or once dispatched (for COD orders).
  • Deshi Food Mart reserves the right to cancel orders due to product unavailability, pricing errors, or suspected fraudulent activity.
  • Customers may cancel an order before dispatch by contacting our customer support team.

Delivery Policy

  • We deliver to locations across Bangladesh.
  • Delivery timelines may vary based on location, product availability, and logistics conditions.
  • Estimated delivery times are approximate and not guaranteed.
  • Customers must provide accurate delivery information. Deshi Food Mart will not be responsible for failed deliveries caused by incorrect addresses.

Return and Refund Policy

  • Returns are accepted only for damaged, defective, or incorrectly delivered products.
  • Customers must inform us within 24 hours of receiving such items.
  • Refunds or replacements will be processed after proper verification.
  • Perishable or opened items are not eligible for return unless proven defective.
  • Approved refunds will be issued via the original payment method within 7–10 business days.

Use of Website

You agree not to misuse this website or engage in any fraudulent, abusive, or illegal activities. Any attempt to hack, modify, or disrupt our website or servers is strictly prohibited. All content on this website, including text, images, and logos, belongs to Deshi Food Mart and may not be used without written permission.

Privacy Policy

Your personal information is collected and used in accordance with the Digital Security Act 2018, Consumer Rights Protection Act 2009, and other applicable laws of Bangladesh. Please refer to our Privacy Policy for full details on data handling.

Limitation of Liability

Deshi Food Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our website or products. Our maximum liability for any claim shall not exceed the amount paid for the product in question.

Intellectual Property

All content on this website — including logos, brand names, product images, and written content — is protected under the copyright and trademark laws of Bangladesh. Unauthorized use may result in legal action.

Force Majeure

Deshi Food Mart shall not be held responsible for any failure to fulfill obligations due to circumstances beyond our control, including natural disasters, political unrest, labor strikes, or technical failures.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the People's Republic of Bangladesh. Any disputes arising shall fall under the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

Changes to Terms

Deshi Food Mart reserves the right to modify these Terms and Conditions at any time. Updates take effect immediately upon being posted on the website. Continued use of the website after changes implies acceptance of the revised terms.

Contact Us

For any questions regarding these Terms and Conditions, please reach out to us:

📧 Email: deshifoodmart1@gmail.com

📞 Phone: 01717632223

🏢 Address: Ranisankail 5120, Thakurgaon, Bangladesh