Privacy Policy

Privacy Policy

(Last Updated: 13.05.2026)

At Deshi Food Mart, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at www.deshifoodmart.com (the "Website").

By using our Website, you agree to the practices described in this policy. If you do not agree, please refrain from using our Website.

Scope and Purpose

This policy applies to all users of our Website, including visitors, customers, and registered account holders. We collect and use your information to:

  • Process and deliver your orders.
  • Send order updates, offers, and service-related communications.
  • Improve website performance and user experience.
  • Comply with applicable laws, including the Consumer Rights Protection Act, 2009, and the Digital Security Act, 2018 of Bangladesh.

Information We Collect

A. Information You Provide Directly

When you use Deshi Food Mart, we may collect:

  • Personal Information: Full name, phone number, email address, and delivery/billing address.
  • Account Information: Username, password, and account preferences.
  • Payment Information: Mobile financial service details and card data, processed securely through third-party payment gateways.
  • Communications: Messages or feedback submitted via contact forms or customer support.

B. Information Collected Automatically

While browsing our Website, we may collect:

  • Device Information: IP address, browser type, and operating system.
  • Usage Data: Pages visited, time spent on site, and referring URLs.
  • Cookies: Used to personalize your experience and remember your preferences (see Cookies section below).

C. Information from Third Parties

We may receive limited data from:

  • Payment service providers (to confirm transactions).
  • Delivery partners (for order tracking and fulfillment).
  • Marketing and analytics tools (to improve our services and advertising).

How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To confirm, prepare, and deliver your purchases.
  • Customer Support: To respond to inquiries and resolve issues promptly.
  • Marketing: To send promotions, newsletters, or updates. You may opt out at any time.
  • Website Improvement: To enhance speed, usability, and security.
  • Legal Compliance: To meet legal obligations, respond to lawful requests, or prevent fraud.

We do not sell, rent, or share your personal information with unauthorized third parties.

Sharing and Disclosure

We may share your data only with trusted parties required to deliver our services:

  • Delivery Partners: For order dispatch and tracking.
  • Payment Processors: To handle online transactions securely.
  • IT and Support Providers: For hosting, maintenance, and analytics.
  • Law Enforcement: When required by Bangladeshi law or a valid court order.

All third parties are bound by confidentiality agreements and may only use your data for agreed purposes.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized. To request account closure or data deletion, please contact our support team.

Cookies and Tracking Technologies

Cookies are small files stored on your device to improve your browsing experience. We use cookies to:

  • Remember your login details.
  • Analyze website traffic and performance.
  • Personalize content and offers.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Security

We take data security seriously and implement appropriate measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption.
  • Secure payment gateways (bKash, Nagad, Rocket, DBBL, and others).
  • Regular system audits and restricted access to sensitive data.

Please note that no method of electronic transmission is completely secure, and we cannot guarantee absolute protection.

Your Rights

Under Bangladeshi law, you have the right to:

  • Access: Request a copy of your personal data held by us.
  • Correction: Request updates or corrections to inaccurate information.
  • Deletion: Request removal of your data, subject to legal or transactional requirements.
  • Opt-Out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our Website is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we discover that a child has submitted information, we will delete it immediately.

Contact Us

For questions, complaints, or requests related to this Privacy Policy, please reach out to us:

📧 Email: deshifoodmart1@gmail.com

📞 Phone: 01717632223

🏢 Address: Ranisankail 5120, Thakurgaon, Bangladesh

Changes to This Policy

Deshi Food Mart reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. We recommend reviewing this page regularly to stay informed.

Legal Compliance Reference

This Privacy Policy is prepared in accordance with:

  • The Digital Security Act, 2018 (Bangladesh)
  • The Consumer Rights Protection Act, 2009 (Bangladesh)
  • ICT Act, 2006
  • Bangladesh e-Commerce Guidelines, 2021