Refund Policy
Refund Policy
At Deshi Food Mart, we want you to shop with complete confidence. If you need a refund, we make the process simple, fast, and completely hassle-free.
✅ When Am I Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product.
- Your ordered product is out of stock after payment has been made.
- A return request has been approved under our Return & Refund Policy.
📋 How Do I Request a Refund?
Simply contact us through any of the following:
- 📘 Facebook Messenger
- 📞 Phone Call
Share your Order ID and describe your issue. Our support team will verify your request and begin the refund process promptly.
💳 Refund Methods
Refunds are issued through your original payment method:
- bKash
- Nagad
- Visa / MasterCard
- For Cash on Delivery (COD) orders, refunds are sent via bKash or Nagad.
⏱ Refund Timeframe
Once approved, refunds are typically processed within:
- 1–3 working days for mobile banking (bKash, Nagad)
- 7–15 working days for card payments (bank processing time may vary)
🔢 Partial Refunds
If only part of your order qualifies for a refund, we will refund the amount for that specific item only.
💯 No Hidden Deductions
You will receive the full eligible refund amount. Deductions only apply in cases of customer-caused damage or missing items.
😊 We're Here to Help
Our support team is always available to guide you through the refund process and ensure a smooth experience from start to finish.
Shop confidently with Deshi Food Mart — your trust and satisfaction are always protected. 🛒