Happy Return
At Deshi Food Mart, your satisfaction is our highest priority. If something is not right with your order, we are here to make it easy and stress-free.
📅 Return Window
You may request a return within 3 days of receiving your order, provided the product is damaged, defective, or not as described.
📋 Simple Return Process
Getting started is easy. Just reach out to us through any of the following:
- 📞 Phone Call
- 📱 WhatsApp
- 📘 Facebook Messenger
Share your Order ID, describe the issue, and attach a photo or video if needed for quick verification.
🔄 Replacement or Refund
Once your return is approved, you can choose:
- Replacement: We will send you a new product right away.
- Refund: Your money will be returned through your original payment method (bKash, Nagad, or Card). For Cash on Delivery orders, refunds are processed via mobile banking.
✅ Conditions for Return
To be eligible for a return:
- The product must be unused and in its original packaging.
- All accessories, tags, and included freebies must be returned.
- Items damaged due to customer misuse are not eligible for return.
📦 Pre-Order Items
Pre-order items are eligible for return only if received in damaged or defective condition.
😊 No Hassle, No Stress
Our support team is always ready to guide you through every step of the return process. We want every experience with Deshi Food Mart to be a positive one.
Shop with confidence — your happiness is what drives us. 🛒