Exchange Policy
Exchange Policy
At Deshi Food Mart, we want you to love every product you receive. If something is not right, our exchange process is straightforward and completely customer-friendly.
✅ When Can You Request an Exchange?
You are eligible for an exchange if:
- You received a wrong, defective, or damaged product.
- The weight, pack size, or variation you received does not match your order.
- You report the issue within 2 days of receiving the product.
📋 How to Request an Exchange
Reach out to us through any of the following:
- 📘 Facebook Messenger
- 📞 Phone Call
Simply share your Order ID, describe the issue, and attach a photo or video if needed for quick verification.
🔄 Exchange Process
Once your request is approved:
- We will arrange collection of the incorrect item.
- A replacement will be shipped as soon as the returned item is received or verified.
- Our team will keep you informed throughout the entire process.
📌 Conditions for Exchange
To qualify for an exchange:
- The product must be unused and in its original packaging.
- All accessories, tags, and included extras must be returned.
- Products damaged due to customer misuse are not eligible for exchange.
📦 Pre-Order & Special Items
Pre-order and special items are eligible for exchange only if they arrive in damaged or defective condition.
😊 Smooth & Hassle-Free Experience
Our goal is to make every exchange as fast and easy as possible. If you need assistance at any point, our support team is always ready to help.
Shop with confidence at Deshi Food Mart — we are committed to making sure you are happy with every purchase. 🛒